Terms & Conditions

 

Terms and Conditions

Saint Roch are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.

Prices
Prices are correct at the time of uploading to saintroch.co.uk.

We reserve the right to amend our prices without prior notice.

Making A Purchase
Making a purchase could not be easier. Just browse our web site adding any items you wish to purchase to the basket using the add to basket button, which will add them to your shopping basket. Clicking on 'View basket' will show all item in your shopping basket clicking on continue will take you to our registering page you will be asked for a few details which are needed to complete the order.

By registering at Saint Roch you will be able to shop faster, be up to date on orders status, and keep track of the orders you have previously made (no credit card details are stored on our server). Personal details can be removed from our system by request.

Mailing List
If you have submitted your email address to our mailing list, you may remove your details here.

Availability Of Goods
We can not reserve any items as it is unfair to other customers.
The stock levels are updated when orders are processed.
We will inform you if an item is out of stock when you place your order. When we receive your order we will ship everything that is in stock. Any items that are not in stock will be refunded unless another item is requested to replace the out of stock item.

Payment Methods
Credit/debit cards are accepted without surcharge via paypal's secure 128 bit secure sockets layer encryption.

We are unable to process your order until your full payment has been received and cleared.

Shipping and handling
All goods are sent by Royal Mail 1st, 2nd class or standard parcel the postage is free for all UK orders over £50, overseas orders are calculated the checkout stage depending on basket weight.
All orders are posted in appropriate packaging. We may sometimes reuse/recycle packaging materials.

A proof of postage is always obtained and we always use the appropriate insurance cover.

If your order is returned to us undelivered due to your own fault you will be responsible for re-shipping charges. We do not dispatch to temporary hotel accommodation, B&B or PO Box addresses.  

Delivery Schedule
We usually dispatch orders on the next working day of cleared payment subject to stock availability. Delivery time is subject to our carrier's schedules and delivery times cannot be guaranteed by us.

We will email you when your order has been dispatched. If your goods do not arrive after 20 days e-mail us to confirm your delivery address details.

Contacting Us
If you need to contact us, please use our contact form

Returns
If you wish to return any unused goods please use our Returns form within a 30 day period which details all the information for making a return.
We regret we cannot refund the carriage on goods incorrectly ordered.
The customer is responsible for shipping the item back we will refund you once we have received the returned item/s.

When sending the item back please remember that the item is returned in the same condition/s as received, if signs of use are present we will return the item back to you without a refund.   Signs of use is that the item has been washed; excess hairs are lining the inside the product i.e. coats/ boots if this is the case when we receive them  we will send the item back without a refund.

Note:- Due to nature personalisation we cannot offer refunds on personalised items and are excluded from our 30 day returns/exchange acceptance. 

Exchanges
Unfortunately we do not offer direct exchanges due to stock control, we will issue a full refund upon receipt of the return (see return instructions above). If the order is urgent some customers repurchase whilst they await the refund.

Note:- Due to nature personalisation we cannot offer refunds on personalised items and are excluded from our 30 day returns/exchange acceptance.

General Info
We may refuse to take your orders if we feel you have been false in your information.

We reserve the right to amend these terms and conditions at any time without prior notification.

We do not distribute customer details or e-mail addresses to third parties.

 

 


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